I have been in the collections industry for 25 years and have never used an agency quite like KBM. I will never use another. Everyone from Frank in Client Development, to the collectors to Sandra in Legal are professional and always willing to help. They keep me well informed of what is happening with the accounts that I place with them and, if with legal, get documents to keep on file pertaining to that case. I have never had this with another agency.
They provided access to their system so I can make notes on accounts, if need or can simply look at what is happening. They have their customers best interest as a priority and I always feel that they are working very hard to achieve the best outcome for my company.