Commercial Debt Collection Solutions Since 2004

Every Account Is Unique, So Is Our Approach

We do not believe in cookie cutter solutions & templates. If they worked so well, wouldn’t everyone use them? To get the best results, we need to know what you know. Documentation will tell the story, so we will want to see;

• Current balance statement or past-due invoice(s)
• Contract/Agreement
• Communication about the product/service OR regarding the outstanding balance
• Most current credit application
• Industry specific documents (liens, identity verification, banking statements, etc.)

The Devil Is In The Details

We begin crafting our solutions on accounts within 24 hours of submission. This starts with us beginning our research into the debtor and the documentation that was submitted. Example questions we ask as we review are;

• Is there a personal guarantee? 
• What kind of leverage does our client have?
• Is there a dispute on the validity of the debt?
• When did our client last hear from them?
• What is the financial position of the debtor?
• Does their information match what we find in our databases?

Let’s Get Ready To Collect

Once we get an idea of what the situation looks like, we begin initiating contact to get this resolved. We take a true omnichannel approach to contact, combining attempts via email, phone calls, texts, letters, social media, chat bots, and a self-service portal.

First impressions are everything, and this is true in collections too. We reach out trying to find what the source of the problem is and find a solution that works for the debtor and our client alike. Our collectors average over a decade of experience and leverage their negotiation skills throughout this process.

Resolution & Payment

Our team does everything they can to make sure that you get paid as quickly as possible, meaning the first thing we shoot for is getting the entire balance paid in full immediately. In situations that permit it, we will enter payment plan agreements to get the balance paid on a schedule that makes sense for everyone involved.

In the event there is a settlement offered, our team will bring this forward to you for approval. It is your money at the end of the day, and we are an extension of you in negotiations.

Cha-ching! It’s Payday!

Now that we have been successful in collecting, let’s get you your money. We remit twice a month to our clients (1st & 16th of each month) and we keep the process as simple as possible. We take our agreed percentage cut from the payments we collected and remit the remainder to you with a report breaking down the distribution.

Remittance payments are available via ACH or Check, and reporting can be customized to meet your specific needs.